Documentation

Harmonised Progress

The harmonised progress statues structure has been designed to offer the best tracking experience to the End Customer. It combines all events from internal systems and external systems into harmonised delivery steps.

These statuses are presented for all Ingrid Tracking products.

Outbound deliveries

Progress status Status Description Where is the order? Tracking Source of events
Confirmed by Merchant the order has been placed in Merchant's hands ongoing Ingrid Checkout, Ingrid TA
Prepared by Merchant the order is being prepared / packed the shipment(s) is being booked / prepared to be picked up by the carrier in Merchant's hands ongoing Ingrid TA, Merchant
Submitted to Carrier the shipment has been handed over to the Carrier in Carrier's hands ongoing harmonised Carrier's events
On it’s way to Customer the shipment is in transit in Carrier's hands / is about to be out for delivery in Carrier's hands ongoing harmonised Carrier events
Delivered to PickUp Point the shipment has arrived to pick-up point / waiting for Customer to pick it up in Pick-Up point ongoing harmonised Carrier's events
Delivered to Customer the shipment has been delivered to Customer home delivery destination in Customer's hands finalised harmonised Carrier's events
Picked Up by Customer the shipment has been collected by Customer from pick-up point / locker in Customer's hands finalised harmonised Carrier's events
Sent Back the shipment has not reached Customer, and it's on a way back / has been returned to the sender in Carrier's hands / in Merchant's hands finalised harmonised Carrier's events
Terminated the shipment has been lost / destroyed / cannot not be delivered - finalised harmonised Carrier's events

Return deliveries

Progress status Status Description Where is the order? Tracking Source of events
Return requested by Customer return request has been submitted by Customer in Customer's hands not started -
Submitted to Carrier the parcel has been handed over to the Carrier in Carrier's hands ongoing harmonised Carrier's events
On it’s way to Merchant the shipment is in transit in Carrier's hands / is about to be out for delivery in Carrier's hands ongoing harmonised Carrier events
Delivered to Merchant the shipment has been delivered to Merchant warehouse in Merchant's hands finalised harmonised Carrier's events

Step timestamps and Timezones

Each step inherits its timestamp from the latest Tracking Event received, mapped to that particular step. Timestamps are originally stored in RFC 3339 format. However, in the UI, they are displayed to the End Customer in alignment with their browser's timezone.

Last updated: Wed, Feb 28, 06:15 AM